Matt Firor, director del juego y presidente de ZeniMax online, ha publicado una nota del estado actual del juego y como afrontan según que problemas.
As it’s now two and a half weeks since we officially launched on April 4, I think it’s a good time to bring everyone up to date on The Elder Scrolls Online service, maintenance windows, and what we’re doing to add content, make the game better, and address some issues that are near and dear to the community.
First and foremost, please know that we are doing everything we can to combat the gold spammers and bots – especially ones that “camp” dungeon bosses – that you see in game. I play the game every day; I see them too, and yes, they drive me crazy. We have had a daily running battle with them ever since the game launched – moving them from global chat, to in-game email, to creating bogus guilds and inviting players – and we continue to take measures to keep them away from players, even when it isn’t always apparent that we are. Most of the battle has been on the back end of the game – we regularly ban accounts involved in spam and bot activity – our teams are working on better systems to identify those accounts and characters that are doing black market activities, and we’re also working on some game feature refinement to make it harder for them to acquire gold in the first place. Fighting black market activity like gold selling spam and farming bots is a marathon, not a sprint, but we will do whatever we can to reduce their impact on the game.
The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don’t have to contact Customer Service in the first place.
Also very visible was last week’s gold “duping” (duplication) bug – where players could manipulate stacks of items in their inventory to create copies. We fixed the problem and banned the accounts of the worst offenders And yes, we erroneously caught up some legitimate accounts in that ban, for which we apologize – all erroneously banned accounts were reinstated within about 8 hours. Contrary to some reports, exploitation of this bug did not result in destabilizing the ESO economy in any way. We did turn off guild banks to limit the spread of the problem, but that was only until we put up a new version of the game that fixed the exploit later that evening.
All of these fixes have resulted in several more maintenance periods than we planned for – we know that everyone wants to play the game and hates downtime – but please be aware that every time we take down the servers for maintenance, it is either to fix a problem or put up an update that makes the game better. We are working on shortening the length of maintenances, this will get better over time.
So, here’s the list of our more prominent fixes since launch, as well as info about ongoing support that we’re doing for ESO:
Fixed the bug where a small percentage of players lost their expansion bank slots.
Fixed quest-blocking bugs, especially ones in Coldharbour, that prevented players from completing either a main quest step, or the Coldharbour zone.
Fixed many other quest bugs not related to the above where items/NPCs didn’t spawn properly.
Fixed the Greenshade (Aldmeri Dominion zone) problem, which caused the zone to crash every few hours. This one was fixed on 4/4, but was a problem during early access.
Fixed two dupe issues: the above one involving stacked items, and another (on a much smaller scale) involving crafting hireling emails.
Put many back-end fixes and procedures in place to block black market gold farmer activity.
We still have much to do – there still other quest problems on our fix list, most of them involving the situation where they become “de-synched” from the zone and don’t spawn their items or NPCs properly. We are in process of putting up our first major update to the game on our Play Test Server (PTS), which includes many updates to the game, including class and weapon ability tweaks, content fixes, and updates to almost all game systems. It also contains our new end-game Adventure Zone, Craglorn, with Veteran content aimed at 4 and 12-man groups. So stay tuned for PTS patch notes for all the other fixes that we’ve been working on. This is a major update to the game, so it will be on PTS for at least a week or 10 days for testing before we take it live.
We’re working on fixing problems, we’re combatting black market gold farmers, and we have a hefty new patch coming shortly. ESO is already an awesome game, and it will only get better from here. Thanks for your patience and support, and I’ll see you in Tamriel. - Matt
Resumen:
Son conscientes de los bots y los goldsellers, y como de molestos pueden llegar a ser en las dungeons campeando spots o enviando emails/mensajes/etc. Luchan a diario contra ellos, y de hecho están trabajando en en algunas características del juego para hacer más difícil la venta de gold y el acceso a los boters.
El 85% de emails que recibe el soporte técnico son sobre denuncias de spamers/bots.
Sobre el bug de "dupe" y el duplicado de objetos, han arreglado el problema y baneado cuentas, también admiten que han baneado a gente sin querer en el proceso, y piden disculpas por ello, devolviendo las cuentas en un tiempo medio de 8 horas. Según opina Matt, este bug no ha afectado a la desestabilización de la economía en TESO de ninguna manera.
Son conscientes de que los mantenimientos han tenido lugar en más de una ocasión de los que ellos no esperaban, afectando a usuarios debido a los cambios de horarios, pero nos piden comprensión ya que en cada parche (5 hasta ahora) han arreglado muchos bugs de quests y problemas del juego (lo cual es verdad). Esperan que con el tiempo la duración de los mantenimiento sea mucho menor.
Ahora ponen una lista de los bugs que han ido corregido, lo podéis ver arriba.
Saben que aun tienen mucho que hacer por delante, entre todas las cosas, arreglar la desincronización que hay en las zonas y que provoca que no aparezcan objetos o NPCs de quests como es debido (motivo porque a la gente se le bugea constantemente, y es aleatorio).
Pronto introducirán en el PTS (Play Test Server) el primer mega patch de contenidos y cambios en el juego, que incluye severas mejoras del juego, como retoques en las habilidades de las clases y armas, arreglos de contenidos, y que supondrá una actualización de todos los sistemas del juego. También incluirá Clagorn, la nueva zona diseñada para los usuarios veteranos, diseñada para grupos de 4 y 12 personas.
Al loro porque pronto entrara en el PTS, y estará únicamente disponible durante una semana o máximo 10 días antes de salir en el cliente live.
En fin, post sincero de Matt acerca del estado del juego, muy positivo que reconozcan todo lo feo, aunque lo de que han fixeado todos los sistemas de dupes, no se yo si es verdad, ayer mismo reportaba ruba por el chat del clan que se puede dupear sin querer todavía.
Respecto al update de todos los sistemas, espero mejoras en la UI, como un buscador en la AH de clan y tal. Miedo me da las mejoras a las skills, espero que el bash y el teleport del mago se lleven el merecido nerf, reducción de daño y subida de coste de habilidad. Pero espero que no se carguen clases por el camino.
De todas formas uno de los aspectos más importantes para nosotros, que es el servidor EU este alojado en EU, porque actualmente esta en NA, que no han dicho ni media. El último update es que no hay ETA sobre ello. A mi me huele que va a tardar bastante, si es que algún día los ponen xD. Es una putada considerable porque esto provoca lag y delay constantemente, y es un problema que sufrimos los europeos.
