Update: The Update is Going Live for PS4 and Steam Users. Should be live around 30min after this post.
However, a note directly from studio head Wes Keltner for Xbox One Users in regards to the continued crashes and the lack of patch for today.
"I wanted to take a moment to update our Xbox One Users. Both on the current state of the build and the imminent “Retro Jason” patch.
Retro Jason Patch
Unfortunately, our patch that was to include the Retro Jason has not passed certification for Xbox One. This was due in part to some instability of the new content AND the memory leak issue mentioned below. This is an unfortunate turn of events, as we had hoped to add the skin and content while continuing to work on these issues, however, this has become our top priority for Xbox One users. We’ve narrowed some memory leak crashes down, and we are currently back in certification and are hoping to have the new content out to you just as soon as we can, however, we are not certain when that will be.
Crashes
The XB1 build of the game has been unstable since launch. I know, I know..tell you something you don’t know, right? The problem is a memory leak in the engine, and our guys are working to fix this leak. I know it appears on the surface that PC and PS4 players are getting some favoritism on this front, but that’s not true. We have been working very hard on the XB1 version, this has just been a tougher problem to track down. When we test internally, we can play the game for 15-20 matches in a row on XB1 and only have one player crash out. On the exact same build, we can test again and get 3-4 players crashing out after only a few matches. Again, this all points to a memory leak.
So what is a memory leak?
Basically, when a program (in our case a game) uses memory, it is supposed to “release” said memory when not in use. When a leak occurs, memory is not being released properly or in some cases at all. Almost every game suffers from this, but they are usually so small, that the end user doesn’t notice it. Ours is very noticeable. We’ve narrowed some down and have fixed them but there are more. We are actively working on finding and fixing them as fast as we can. I wish we knew the exact amount of time required to fix it, but at times can be like a needle in a haystack. But we’re getting some outside help, from other colleagues in the industry that have had this identical problem. This in an effort to speed it up, or at least avoid some hurdles getting to the root of the problem.
What we Know
Here’s what we do know. We failed certification, we then immediately put in some quick fixes and re-submitted for certification with MS early this morning. Tomorrow morning (Wednesday) we will get an update from MS on this patch. If everything checks out and we pass, then Retro Jason will be available within that patch. This could be same day or Thursday morning. However, if we fail certification again, we will continue to work on fixes to get this content out ASAP.
I want to personally apologize to all XB players. Both for the memory leak causing all the crashes, for the bad matchmaking, and for this content delay. We were very excited to get XB players this awesome update, as you all deserve some cool stuff, given the circumstances. This is on me and I’m sorry. We’re doing our best to make it right, just as fast as we can. As soon as I know more, you will know more. You are our priority right now, and few of us are sleeping until we solve it.
-W"