#108 Podéis hacer refund si habéis pasado las 2 horas, desde Account details > Purchase History > seleccionáis el juego y le dais a 'I have a question about this purchase' y ahí explicáis todos los problemas. Una persona revisará tu caso manualmente.
Acaban de pedir perdón en su discord con un tochazo, y van a cambiar el precio de los objetos de la tienda y habrá una compensación:
Monetization
We also saw conversation around some of our bundle prices being just shy of items in our store. We agree that it’s not player friendly. We’re revisiting this pricing so that they are 1,000 Runesilver, and will retroactively grant the difference for anyone that has paid for any of these weapons.
Compensation
Players lost valuable time waiting to get into the game or taking days off to play. That sucks.
We’re currently working on our plans for compensating those purchased into Early Access whether they got into the game or not.