Buenas, resulta que ayer hice un pedido para comprame unas botas y unos zapatos para una amiga, a una tienda inglesa llamada Cloggs.co.uk. La cuestion es que me han mandado hoy un email.
Entiendo que en el email me piden que les mande por correo una fotocopia de mi tarjeta de credito con los numeros tapados salvo los 4 ultimos y un recibo de banco??? o que me piden exactamente?
Gracias!
email
Many thanks for your order, which is now ready to be delivered.
At this time, we do need to make additional security checks on this account before we can release your order. As stated in our confirmation e-mail, with all new orders from overseas we do require detailed verification for the card holder. This enhanced security is for our customer’s protection.
The additional verification we require is:
• A copy of the front of the card you have used to pay for your purchase. In order to ensure privacy, please blank out the long card number except for the last 4 digits.
AND
• A recent copy of your Bank/Card statement showing the card holders full name and address, the last five digits of your card/account number and valid to/from dates. In order to ensure privacy, please blank out details of transactions and balances.
• Alternatively, we are also able to accept photo ID, or a recent utility bill, showing the card holders name and address that has been used for this current order. (unfortunately, we are unable to accept mobile phone bills)
Once we have received this initial verification you will not be required to action this again on the account. Please be assured that this is in your best interests and apologies for any inconvenience this may cause. Information can be sent via return email or alternatively, faxed to +44 121 233 49 09.
When sending verification, please include your order number. This can be found in your order confirmation e-mail
If you do not wish to supply further verification, we would suggest re-ordering using PayPal, as further verification will not be required when using this payment option. If you would prefer to do this, please contact us to cancel this original order, enabling you to replace online using PayPal.
If you have any questions, you can contact us on +44 121 237 5510, between 10:00hrs to 17:00hrs, Monday-Saturday, and Sunday 10.30 to 5pm GMT.
If we do not receive this verification from you, in your own interests the order will be cancelled, within 72 hours (Monday-Friday) from placing the order.
We look forward to hearing from you shortly.
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