Oferta de empleo 100% remoto Technical Cloud Support Engineer 80k€

Muy buenas Mediavideros, aquí traigo una oferta de empleo abierta en mi empresa, para ejercer en mi misma posición, el salario, salvo que haya cambiado es de 80k€, por supuesto hablamos de contrato indefinido, nada de freelance ni esas movidas, aunque si ya lo eres y te interesa igual no hay problema tampoco entiendo.

Se hacen guardias, pero no son nada tediosas ni a horas complicadas, son de 8 de la mañana a 3 de la tarde. Imprescindible el inglés ya que es el único idioma que se usa en la empresa, tanto para el contacto con los clientes como para cualquier comunicación interna, reuniones y demás.

Hago un Copy/Paste de la oferta, aunque os dejo el enlace estaré encantado de resolver alguna posible duda. Saludos y suerte:

https://grnh.se/e559733b2us

Please note that the person hired for this role can reside almost anywhere in Europe.

At LogDNA you’ll help us build a fast and modern log management platform that offers the flexibility of an amazing developer experience with the trust of enterprise-grade infrastructure. Today, LogDNA is used by over 3,000 teams including IBM, Reddit, ASICS and Lime Bike. We’re building a future where developers don’t have to dread the tools they use at work, starting with log management. We've achieved 360% year-over-year revenue growth in the last year, and we're just getting started.
We're Y-Combinator alumni, venture-backed by Emergence Capital (Salesforce, Box, and Zoom) and Initialized Capital (Reddit, Coinbase, and Patreon). Our team comes from a wide variety of backgrounds and experiences, having worked on products at DataStax, Rackspace, Segment, Sauce Labs, Microsoft, among others.
At LogDNA, we strive to help developers pinpoint production issues by aggregating all system and application logs into one platform. With a customer base of highly reputable companies and thousands of engineers that ingest billions of events and terabytes of data every day to identify and diagnose production issues, we make our customers our top priority.
We are currently looking for a passionate Cloud Support Engineer who will be a motivated and influential addition to the team to take part in our continued success and growth. The successful candidate will also be an energetic self-starter with a passion for engaging our customers and ensuring that they have a great experience. He/she will be results-driven, ambitious and enthusiastic about making an impact within our start-up.
Responsibilities

Providing amazing customer service and technical support with your team
Working directly with Ops & Engineering for high priority, on-call situations on a rotating schedule
Taking ownership of customer issues, managing customer expectations, and seeing those customer issues through to resolution
Developing a deep understanding of the LogDNA platform and how our customers use it on a day-to-day basis
Provisioning & maintaining testing environments for the support organization
Writing & maintaining awesome documentation as well as developing playbooks/runbooks
Working very closely with our engineering, operations, pipeline, release and product teams to discover, triage, and solve complex technical problems

Qualifications:

1+ years of experience either in systems engineering, system administration, DevOps, Site Reliability or another highly technical customer engaging role
Basic systems background in Linux, such as Red Hat Enterprise Linux, CentOS and/or Ubuntu
Basic experience in at least one of the following: AWS, Google Cloud Platform, Azure, IBM Cloud
Basic knowledge of distributed systems
Strong aptitude for deep technical root cause testing and analysis
Basic programming or scripting knowledge
Strong written and verbal communication skills and proven ability to interact with both internal teams and third parties
Outstanding analytical and organizational skills
Ability to remain calm, composed and articulate when dealing with difficult customer situations
Love working in a fast paced startup environment with team-oriented goals
Love solving problems and finding creative solutions
Self-starter with a "Get stuff done" attitude and an appetite for learning

Bonus:

Experience with logging applications
Experience with incident management
Experience with containerized deployment
Experience with Kubernetes

Benefits:

Working in a fun, energetic, agile team environment
Flexibility to explore your interests, start new projects, and expand your knowledge
Competitive compensation plan
Competitive benefits
Unlimited vacation