Hello Diego,
I'm sorry your Kindle is not working. I am just glad I could resolve your problem. I'm sending you a replacement Kindle to get it to you as soon as possible.
When you return your Kindle, please keep your power adapter, USB cable, manual, and any accessories or other items that originally shipped with your Kindle. Remember to back up your personal content to your computer.
Please insert the Kindle into a plastic bag, put it in original packaging if available, and send it back to us within 30 days from the date of this e-mail. If we don't receive the device by then, you'll be charged for the replacement Kindle
A pre-paid return shipping label can be printed using the link below:
http://www.amazon.com/gp/orc/rml/xxxxxxxxxx
Please write the reason for your return on the packing slip, put the slip in the package you're using, and wrap the package securely.
Here's your replacement order information:
Order Number: XXX-XXX--XXXX-XXX
Estimated Delivery Date: 7/18/2011 - 7/20/2011
Please don't modify the replacement order in Your Account, as that may delay the replacement shipment.
You'll be able to access your existing Kindle library and change your subscription delivery options on the
Manage Your Kindle page at www.amazon.com/myk. If you prefer to download your content wirelessly when your replacement Kindle arrives, press the Menu button and then select "View Archived Items.”
If you'd like to access your Kindle library while you're waiting for your replacement, Kindle for PC or Mac are free applications that let you read Kindle books on your computer:
www.amazon.com/kindleapps
Thank you for allowing us to work through this problem with you. Your replacement Kindle will be there soon.
Thank you for your recent inquiry. Did I solve your problem?
If yes, please click here:
http://www.amazon.com/gp/help/survey?p=xxxx
If no, please click here:
http://www.amazon.com/gp/help/survey?p=xxxx
Marjorie V
Amazon.com
Your feedback is helping us build Earths Most Customer-Centric Company.
To manage your Kindle and content online, visit:
http://www.amazon.com/cs/manageyourkindle