¿Alguien puede ayudarme con una queja? No me ha llegado el FIFA 13 y me han escrito esto:
Thanks for getting in touch to let us know your order hasn't arrived.
It was despatched to you 25/09/2012 and I would have expected it to have been delivered to you by now. I'm really sorry to hear you haven't received this.
So that I can have this resolved quickly for you I need to investigate this further. To help me do this I need to email you a 'Non-Receipt Of Goods' disclaimer form. When you receive this please could you print and sign it and return it to the following address:
The Hut.com
Meridian House
Gadbrook Park
Gadbrook Way
Northwich
Cheshire
CW9 7RA
Alternatively you can fax this to us on 0845 862 1118 or you can e-mail it to us at [email protected].
I'm more than happy to arrange a replacement for you as soon as your 'Non-Receipt Of Goods' disclaimer form is returned. You will receive an email to let you know your replacement has been actioned for you.
If there's anything else we can do please don't hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Chris
Y luego me han mandado este pdf para imprimir y rellenar, creo... Pero no sé qué coño tengo que hacer...
Esto es el siguiente email que me mandaron, debo imprimirlo y rellenarlo?
http://i1125.photobucket.com/albums/l583/PocketAcesxd/DB549FE0-208F-488B-9E84-617C888467CC-5381-00000782A6CAED24.jpg